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Troubleshooting Journal Feature Issues in the Inner Balance App

What is happening with the Journal feature in the Inner Balance app?

Some users may see the Journal icon greyed out or a black screen when opening Journal in the Inner Balance app. In these cases, previously saved journal entries may not appear, and editing may not be available.

How can I access the Journal temporarily?

  1. Open the Inner Balance app on your phone.
  2. Change the phone orientation to Landscape mode.
  3. Open the Journal again.

This workaround may let you access the Journal temporarily until you close the app.

What should I do if the Journal still does not appear?

The issue has been escalated to the development team and is being worked on. If the Journal remains unavailable, there is no further troubleshooting available for this issue at this time.

Which app areas are still working normally?

The following areas have been reported as still working:

  • Session
  • Review
  • Guides
  • HeartCloud
  • Sensor connection

Summary

If the Journal feature is showing a grey icon or black screen, try Landscape mode as a temporary workaround. The issue is being addressed, and other app sections may continue to function normally.