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Troubleshooting App Crashes or Failure to Launch

App Crash and Launch Failure Fixes for iOS and Android

We understand it can be frustrating when the HeartMath app unexpectedly closes, crashes, or fails to open. These issues can prevent you from accessing your sessions and tracking your progress. We're here to help you get this resolved.

Next Steps for Support

Because app performance can be influenced by many factors specific to your device and software version, the best way for us to assist you is to work with you directly. Please contact our Customer Support team with the following information so we can investigate this for you as quickly as possible:

  • Device Model: The type of phone or tablet you are using (e.g., iPhone 14, Samsung Galaxy S23).
  • Operating System Version: The OS version your device is running (e.g., iOS 17.1, Android 14).
  • App Version: You can usually find this on the app store page or within the app's settings menu (if accessible).
  • Description of the Issue: Please describe exactly what happens. For example, does the app close immediately after you tap the icon, or does it crash when you perform a specific action like 'Forgot Password'?
  • Error Messages: If you see any error messages on the screen, please provide the exact text.

Providing these details will allow our support agents to more effectively diagnose the issue and provide you with a solution. We appreciate your patience as we work to get you back on track with your HeartMath practice.