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How to Manage Your HeartMath App Subscription, Cancellations, and Refunds

Overview When you subscribe to the HeartMath App, your subscription is purchased and securely managed directly through your Apple App Store or Google Play Store account.

To protect your privacy and financial security, Apple and Google do not share your billing or payment information with HeartMath. Because of this, HeartMath Support cannot directly manage your subscription, process cancellations, or issue refunds. All subscription management must be completed through the app store where your original purchase was made.

How to Cancel Your HeartMath App Subscription

Canceling your subscription prevents any future renewal charges. Please note that canceling does not immediately remove your access; your premium features will remain active until the end of your current billing period.

For Apple App Store (iPhone and iPad):

  1. Open the Settings app on your device.
  2. Tap Your Name/Apple ID at the top of the screen.
  3. Tap Subscriptions.
  4. Select HeartMath App from your list of active subscriptions.
  5. Tap Cancel Subscription. (Note: If you do not see a "Cancel Subscription" button, the subscription has already been canceled.)

For Google Play Store (Android):

  1. Open the Google Play Store app.
  2. Tap your Profile icon in the top right corner.
  3. Select Payments & Subscriptions, then tap Subscriptions.
  4. Select the HeartMath App subscription.
  5. Tap Cancel Subscription and follow the on-screen instructions to confirm.

How to Request a Refund

Canceling a subscription stops future renewals, but it does not automatically generate a refund for previous charges. Refund requests must be submitted directly to Apple or Google, who will evaluate the request based on their respective refund policies.

Requesting a Refund from Apple:

  1. Open a web browser and visit reportaproblem.apple.com
    2. .
  2. Sign in with the exact Apple ID used to purchase the subscription.
  3. Under the "What can we help you with?" dropdown, select Request a Refund.
  4. Choose the reason for the refund, click Next, and select your HeartMath App purchase.
  5. Submit your request. Apple will review it and email you their decision.

Requesting a Refund from Google:

  1. Open a web browser and visit the Google Play Help Center.
  2. Search for "Request your Google Play refund" or navigate to their refund portal.
  3. Follow Google's on-screen instructions to submit your request directly for review.
  4. Google will notify you of the outcome via email.

Frequently Asked Questions (FAQ)

Why can't HeartMath process my refund? App subscriptions are billed directly by Apple or Google. HeartMath does not have access to your credit card or payment information and physically cannot process a refund on their behalf.

Will I lose access immediately after canceling? No. You will retain full access to your subscription benefits until your current, paid billing cycle ends.

What if I can't find my subscription in my device settings? Ensure you are signed in to the exact Apple ID or Google account that was used to make the original purchase. If you have multiple email addresses, you may need to check a different account.