How to Contact HeartMath Support
You can reach HeartMath customer care and technical support by phone, email, or fax. For the fastest help, have your order number or product name ready.
Customer care and technical support
Email: support@heartmath.com
Phone (toll-free, US): (800) 450-9111
- Press 1 for Sales
- Press 2 for Customer Support
- Press 3 for Technical Support
International phone: +1 (831) 338-8700
Fax: (831) 338-9861
Support hours
Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.
Messages received outside these hours are answered on the next business day.
Sales
- General consumers: clientcare@heartmath.com
- Health professionals: clientcare@heartmath.com
- Corporate and organizations: corpwell@heartmath.com
- Healthcare organizations: healthcare@heartmath.com
Media and public relations
International customers
International orders are handled by our shipping partner, Global-e. For order status, tracking, and returns on international orders, please use:
- International Help Center: https://service.global-e.com/?id=7f0eb868-b981-46c4-91a9-66fb65b48146&isPro=true
- International Order Tracking: https://web.global-e.com/Order/Track/oQrX
- International Returns: https://web.global-e.com/Returns/Portal/oQrX
To buy from a local reseller in your country, see our international partners: https://www.heartmath.com/partner/global-partners/
Mailing address
HeartMath
14700 West Park Ave.
Boulder Creek, CA 95006
USA
Chat
You can also chat with us on heartmath.com. Ask to speak with a person and a member of our team will pick up the conversation.
Common questions
What is HeartMath's phone number?
Toll-free (US): (800) 450-9111 (press 1 for Sales, 2 for Customer Support, 3 for Technical Support). International: +1 (831) 338-8700.
What is HeartMath's support email?
Does HeartMath have a fax number?
Yes: (831) 338-9861.
How do I track an international order?
Use Global-e International Order Tracking: https://web.global-e.com/Order/Track/oQrX
Can I talk to a real person?
Yes. Call (800) 450-9111 Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, or ask for a person in our website chat.
What are HeartMath's support hours?
Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.