Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Experiencing Issues with Your New Inner Balance Product

Setup Issues, Defective Units, and Replacement Requests

We're sorry to hear that your initial experience with your new Inner Balance product hasn't met your expectations. We are committed to helping you get the most out of your training and are here to support you. Let's walk through some steps to address any issues you might be facing.

Initial Troubleshooting Steps

Often, initial setup issues can be resolved with a few simple checks. Before reaching out, please consider the following:

  • Review the Quick Start Guide: Double-check the setup instructions included with your device to ensure all steps were followed correctly.
  • Ensure Full Charge: If your Inner Balance has a battery, please make sure it is fully charged according to the product manual.
  • Check Your App: Ensure you have the latest version of the Inner Balance app installed on your phone or tablet. Visit your device's app store to check for updates.
  • Restart Your Devices: Sometimes a simple restart of both your mobile device and the Inner Balance sensor can resolve connection issues.

When to Contact Customer Support

If you've tried the steps above and are still experiencing difficulties or are unhappy with the product, our Customer Support team is ready to assist you personally. We want to understand what's happening and find the right solution for you.

To help us resolve your issue as quickly as possible, please have the following information ready when you contact us:

  • The specific Inner Balance model you are using (e.g., Bluetooth or Lightning Connector).
  • The make and model of the phone or tablet you are using.
  • A detailed description of the problem you are encountering.
  • Any error messages you may have seen.

Our Commitment to Your Satisfaction

Your success and satisfaction are our top priorities. Please contact our support team so we can provide one-on-one assistance. They can help with technical troubleshooting, provide guidance on using the device effectively, and inform you of all available options to ensure you have a positive experience with HeartMath.