How to Get Help with HeartMath Products and Services
Contact Options and What to Expect from HeartMath Support
We're here to help you on your journey with HeartMath. Whether you have a question about a product, need technical support, or are looking for guidance on our techniques, this guide will direct you to the best resource.
Contacting a Human Representative
If you need to speak with a member of our team, we have several options available. Our support team can assist with sales inquiries, lab license pricing, product functionality questions, and formal complaints.
- Live Chat: The quickest way to start is by using our chat service. You can request to be transferred to a human agent.
- Email Support: If an agent is not immediately available via chat, our team will follow up with you via email. You can also directly email our support team for assistance.
Please note: Our live agents have specific hours of availability. If you reach out outside of these hours or during a period of high volume, we will ensure a team member follows up with you by email as soon as possible.
Guidance for Well-being and Self-Regulation
Many users seek our help for managing stress, anxiety, and other emotional challenges. HeartMath offers science-based techniques and technology designed to support emotional self-regulation. While our tools are not a substitute for medical advice, they can be a powerful aid in your wellness journey.
Techniques and Practices
Our agents often recommend the following heart-focused practices to help build coherence and resilience:
- Mindful, heart-focused breathing
- Practicing gratitude and self-kindness
- Reducing exposure to drama
- Prayer and meditation
Recommended Technology
To support your practice, consider our biofeedback devices:
- Inner Balance™ Trainer: Helps you synchronize your heart, mind, and emotions to improve coherence.
- emWave®: Another powerful tool to help you manage your emotional state and build resilience.
Important: For severe anxiety, depression, or specific medical concerns such as digestive issues, we strongly advise consulting with a qualified healthcare provider.
Coaching, Consulting, and Training
If you're looking for personalized guidance, HeartMath offers several professional services:
- One-on-One Coaching: Work directly with a certified professional to achieve your goals.
- Building Personal Resilience™ Program: A structured program designed to enhance your well-being.
- Online Courses: Learn at your own pace with our comprehensive online curriculum.
To connect with a coach, please visit our directory of certified professionals. Please be aware that our coaches operate as independent consultants.
Resources for Professionals
HeartMath tools and techniques have been proven effective for stress management in high-stress environments. They are widely used by professionals such as police officers, firefighters, and other first responders to build resilience and improve performance under pressure.