How to Get FSA/HSA Reimbursement After Your Purchase
FSA/HSA Submission Steps and Required Documentation
If you've already completed your purchase and realized you missed the option to use your Flexible Spending Account (FSA) or Health Savings Account (HSA) benefits, please don't worry. You do not need to cancel your order. You can still take steps to get reimbursed through our partner, TrueMed.
What to Do Next
To obtain the necessary documentation for reimbursement, please follow these steps:
- Check Your Order Confirmation Page: Immediately after purchase, the order confirmation page contains a link to an evaluation form. This is the primary way to begin the reimbursement process.
- Search Your Email: If you have already navigated away from the order confirmation page, please check your email inbox. Look for an email containing your Letter of Medical Necessity (LMN), which you will need for your claim.
- Contact TrueMed Support: If you cannot find the evaluation form link or the LMN email, the next step is to contact TrueMed support directly. They can provide you with the necessary documentation.
Please be aware that the link to the evaluation form cannot be automatically resent. Following the steps above is the best way to proceed with your FSA/HSA reimbursement claim after an order has been placed.