“Bluetooth Disabled” Error on iPhone
iPhone users using the Inner Balance App
Overview
If you see the error message “Bluetooth Disabled” when using the Inner Balance App on your iPhone, it means the app does not have permission to use Bluetooth. This prevents the app from detecting or connecting to your HeartMath Coherence Plus Sensor.
Symptoms
-
You see a pop-up message saying “Bluetooth Disabled” when opening the Inner Balance App.
-
The Coherence Plus Sensor does not connect or is not detected by the app.
Cause
iPhone privacy settings allow you to control which apps have access to Bluetooth.
If Bluetooth access for the Inner Balance app is turned off, the app cannot communicate with your sensor.
How to Fix the “Bluetooth Disabled” Error
Follow these steps to enable Bluetooth access for the Inner Balance App:
-
Open iPhone Settings
Tap the Settings app on your iPhone.
-
Scroll Down to Find the App
Scroll all the way down to the list of installed apps and tap Inner Balance.
-
Enable Bluetooth
In the Inner Balance settings, make sure the Bluetooth toggle is turned ON.
-
Restart the App
-
Close the Inner Balance App completely (swipe up from the App Switcher).
-
Reopen the app and wait a few seconds.
-
The error message should no longer appear.
-
Additional Tips
-
Confirm that your iPhone’s main Bluetooth setting is turned on (Settings → Bluetooth).
-
Make sure your Coherence Plus Sensor is powered on and within close range.
-
If the issue continues, restart your iPhone and try again.
Need More Help?
If you still experience issues after following these steps, please contact HeartMath Support:
📧 support@heartmath.com